Complaint Management System

Introduction :

The purpose of this project is to provide the complaints for different products and getting reply from the products handling teams.

Customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.

Existing System

In Existing System Customers of the Organization has to Visit the Organization Whenever they have any Complaints regarding the Products of the Organization, This wastes lot Of time. When ever a customer of the bank requires service from the bank he required moving to the bank and then he required to submit the compliant to the specified officer. The problem is written in paper and will be submitted at the bank. Then the manager will look after it and then he will take care about the customer’s problems. After that the manager will enquire and allocate the problem to the specified person in that department. The person will enquire the problem and then rectifies it.

Limitations in Existing System

  • Here in the existing system the customers need to visit the organization.
  • The current system is very slow in access.
  • The complete current system is manual system and it will not provide any kind of security to the data.

Proposed System

In the proposed system we have the following new implementations: Users of the system, Customers of the Complaint Management System. Here again any number of groups can be assumed. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.                                                              

The proposed system is automated process of sending request through the web based system. The complaints can be sent easily by the customer from anywhere. The services are given through the system are through the email.

Unique ID : SBW15009

Domain : Web Application

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