Corporate BPO Solution Management

Introduction :

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

BPO – Business Process Outsourcing is the process of hiring another company to handle business activities for you.

Definition, Acronyms, Abbreviations

BPO    :    Business Process Outsourcing

ITES   :    Information Technology Enabled Services

HR      :       Human Resources

ASP     :      Application Service Provider

Overview

BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT departmental support to be successfully outsourced.

ITES stands for IT-enabled services. IT-enabled outsourcing can be defined as,

Those outsourcing services that use information technology in the processing and delivery of the service.

Services are typically delivered through a telecommunications or data network, or other electronic media.

Unique ID: SBW15012

Domain: Web Application

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